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【城西大学の蔵書】を検索した結果です。電子ジャーナル・ブックは資料の詳細画面から、閲覧サイトにリンクしています。
検索キーワード:(件名: #Customer services)
該当件数:8件
La Funzione della banca / nota del socio prof. De Viti De Marco
(Roma : Tipografia della R. Accademia dei Lincei , 1898). - (Making of the modern world, part III)
電子ブック
Outside in : the power of putting customers at the center of your business / Harley Manning, Kerry Bodine
Boston : New Harvest : Houghton Mifflin Harcourt , 2012
図書
Service management and marketing : managing the service profit logic / Christian Grönroos
4th ed. - Chichester : Wiley , c2015
Service management and marketing : customer management in service competition / Christian Grönroos
3rd ed. - Chichester : Wiley , c2007
The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value / James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
New York : Free Press , c1997
When fish fly : lessons for creating a vital and energized workplace from the world famous Pike Place Fish Market / John Yokoyama, Joseph A. Michelli
New York : Hyperion , c2004
Relationship marketing : gaining competitive advantage through customer satisfaction and customer retention / Thorsten Hennig-Thurau, Ursula Hansen, editors
Berlin : Springer , c2000
Customer equity : building and managing relationships as valuable assets / Robert C. Blattberg, Gary Getz, Jacquelyn S. Thomas
Boston : Harvard Business School Press , c2001