＜Books＞
Service management and marketing : customer management in service competition / Christian Grönroos
| Edition | 3rd ed |
|---|---|
| Publisher | Chichester : Wiley |
| Year | c2007 |
| Language | English |
| Size | x, 483 p. : ill. ; 24 cm |
| Authors | *Grönroos, Christian, 1947- |
| Subjects | LCSH:Service industries -- Marketing
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LCSH:Customer services |
| Notes | Includes bibliographical references and index |
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Hide book details.
| Location | Media type | Volume | Call No. | Status | Reserve | Comments | ISBN | Printed | Restriction | Designated Book | Barcode No. |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 書庫2F 図書 | 図書 |
|
675//G87 |
|
0470028629 |
|
|
|
5200941666 |
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