＜Books＞
The Service encounter : managing employee/customer interaction in service businesses / edited by John A. Czepiel, Michael R. Solomon, Carol F. Surprenant
(The Advances in retailing series)
| Publisher | Lexington, Mass. : Lexington Books |
|---|---|
| Year | c1985 |
| Language | English |
| Size | x, 338 p. : ill. ; 24 cm |
| Authors | Czepiel, John A. Solomon, Michael R. Surprenant, Carol F. |
| Subjects | LCSH:Service industries LCSH:Retail trade LCSH:Customer relations |
| Notes | Includes bibliographies and index |
TOC
Hide book details.
| Location | Media type | Volume | Call No. | Status | Reserve | Comments | ISBN | Printed | Restriction | Designated Book | Barcode No. |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 書庫2F 図書 | 図書 | alk. paper | 673.9//C99 |
|
0669082732 |
|
|
|
0086507515 |
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