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＜図書＞
Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell
(Routledge studies in business organization and networks ; 39)

出版者	London : Routledge
出版年	2006
本文言語	英語
大きさ	xv, 205 p. : ill. ; 24 cm
電子体	Developments in the call centre industry : analysis, changes, and challenges
著者標目	Burgess, John (K. John) Connell, Julia, 1956-
件　名	LCSH:Call centers LCSH:Telecommunication
内容注記	Developments in the call centre sector : an overview / John Burgess and Julia Connell Offshoring call centres : the view from Wall Street / Snigdha Srivastava and Nik Theodore Work organisation and employee relations in Indian call centres / Phillip Taylor and Peter Bain German call centres between service orientation and efficiency : "the polyphony of telephony" / Claudia Weinkopf A national survey of Korean call centres / Byoung-Hoon Lee and Hye-Young Kang Skill and info-service work in Australian call centres / Bob Russell Gender, skills, and careers in UK call centres / Susan Durbin Community unionism in a regional call centre : the organiser's perspective / Al Rainnie and Gail Drummond Agency and constraint : call centre managers talk about their work / Maeve Houlihan How "taylorised" is call centre work? : the sphere of customer-practice in Greece / Aikaterini Koskina Escaping the electronic birdcage : work place strategies at call centres in Sweden / Antoni Lindgren and Per Sed
一般注記	Includes bibliographical references and index HTTP:URL=http://www.loc.gov/catdir/toc/ecip064/2005031243.html Information=Table of contents HTTP:URL=http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html Information=Publisher description

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