<図書>
Developments in the call centre industry : analysis, changes and challenges / edited by John Burgess and Julia Connell
(Routledge studies in business organization and networks ; 39)
出版者 | London : Routledge |
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出版年 | 2006 |
本文言語 | 英語 |
大きさ | xv, 205 p. : ill. ; 24 cm |
電子体 | Developments in the call centre industry : analysis, changes, and challenges |
著者標目 | Burgess, John (K. John) Connell, Julia, 1956- |
件 名 | LCSH:Call centers LCSH:Telecommunication |
内容注記 | Developments in the call centre sector : an overview / John Burgess and Julia Connell Offshoring call centres : the view from Wall Street / Snigdha Srivastava and Nik Theodore Work organisation and employee relations in Indian call centres / Phillip Taylor and Peter Bain German call centres between service orientation and efficiency : "the polyphony of telephony" / Claudia Weinkopf A national survey of Korean call centres / Byoung-Hoon Lee and Hye-Young Kang Skill and info-service work in Australian call centres / Bob Russell Gender, skills, and careers in UK call centres / Susan Durbin Community unionism in a regional call centre : the organiser's perspective / Al Rainnie and Gail Drummond Agency and constraint : call centre managers talk about their work / Maeve Houlihan How "taylorised" is call centre work? : the sphere of customer-practice in Greece / Aikaterini Koskina Escaping the electronic birdcage : work place strategies at call centres in Sweden / Antoni Lindgren and Per Sed |
一般注記 | Includes bibliographical references and index HTTP:URL=http://www.loc.gov/catdir/toc/ecip064/2005031243.html Information=Table of contents HTTP:URL=http://www.loc.gov/catdir/enhancements/fy0654/2005031243-d.html Information=Publisher description |
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配架場所 | 資料種別 | 巻 次 | 請求記号 | 状 態 | 予約 | コメント | ISBN | 刷 年 | 利用注記 | 指定図書 | 登録番号 |
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書庫2F 図書 | 図書 |
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336.08//R76//39 |
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0415357020 |
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5200638258 |
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